Planned Server Update

We would like to let you know that there is a planned server update that will affect both the Capturing Reality Website and all RealityCapture services.

This update aims to make our services faster, more robust, and most importantly, more stable. While it’s in progress you might experience issues using our services.


Sunday, 6th of September, between 7:30– 9:30 CEST

What services will be impacted?

  • Using RealityCapture in Floating Mode
  • License Activation
  • Input Licensing via PPI
  • Capturing Reality Website
  • Capturing Reality Store
  • My Reality Section
  • Support Forums
  • What does that mean for me?

If you need to use Reality Capture application during the specified period, we advise you to:

  • Turn off floating mode and activate the application before the outage
  • If using PPI, license your outputs before the outage
  • If you run into any issues outside of the planned outage period, please let us know
  • If you have any questions, please contact